If your device isn't listed, select Don't see your device? to register it, then follow the instructions to get service. If your device is already registered, select it and follow the instructions. If you decide to send it in, go to Device service and repair and sign in with your Microsoft account.
If none of the previous solutions have resolved your issue, you can send in your Surface. If you still can't troubleshoot your issue, see the "Requesting service" section below. If those things don’t work, search this support site (the one you're on right here) for info on how to fix your specific issue, or see Surface model help and browse the topics related to your Surface model. See Surface Pro 4 screen flickers or is scrambled. If the screen flickers or is scrambled on a Surface 4 Pro, you might have to update its drivers or take other steps. If Windows doesn’t start correctly when you turn on your Surface, try troubleshooting it. If your Surface battery won't charge or you're having other battery issues, see Surface battery won't charge or Surface won't run on battery. See Surface won’t turn on or wake from sleep. If your Surface won't start up or it goes to sleep and won't wake up, try waking it. If the Surface Diagnostic Toolkit doesn't fix the issue you're having, try resetting your Surface.
See Fix common Surface problems using the Surface Diagnostic Toolkit for more info. For Surface Headphones troubleshooting, see Surface Headphones help.īefore sending your Surface in for service, try using the Surface Diagnostic Toolkit to fix common software issues. Note: Not applicable for Surface Headphones, Surface Earbuds, or Surface Duo.
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